What to Look for In a Towing Company

Roadside Assistance, Towing

When your car breaks down, you need towing services fast. But how do you know which towing company to contact? You don’t want to waste time calling around and getting quotes from every towing service in town. You need someone you can trust-someone who will be there when you need them and won’t charge you an arm and a leg. So, what should you look for when choosing the right towing company? This post offers helpful tips!

  • Lots of Experience
    There are numerous tow truck services, but you can look at their experience to filter your options. A good tow truck company has been in the towing industry for a while and knows what they’re doing. It shows that they can handle any towing situation you find yourself in. Ideally, find a towing truck company with at least five years in the business. But if you don’t want to base your search on too much experience, then at least ensure they have adequate training for the job.
  • A Good Reputation
    Aside from experience, you also want towing businesses with a good reputation. They should have happy customers who are willing to sing their praises. Read online reviews to get an idea of what others think about the company. If they have a website, check to see testimonials from satisfied and dissatisfied customers. Also, ask your friends and family if they know of any reputable tow truck companies in the area.
  • Competitive Prices
    Of course, you don’t want to overspend on towing services. But at the same time, you get what you pay for. The cheapest option is not always the best, as they may cut corners to save money. Instead, look for someone with fair and competitive prices. Determine what several towing companies offer and compare them side-by-side. But don’t just focus on the price-look at the other factors on this list to ensure you’re getting a good deal.
  • Fast Response Times
    When your car breaks down, you need help fast. You don’t want to wait for hours while someone comes to tow your vehicle. Ideally, you want a tow truck company with fast response times-someone who can be there within 30 minutes or less. This way, you’re not left stranded on the side of the road for too long, especially in an area you’re not familiar with.
  • 24-Hour Service
    What if your car breaks down in the middle of the night? You don’t want to wait until morning to get it towed. That’s why you should choose a company with 24/hour emergency support. This way, no matter what time your car decides to give out on you, you can count on someone being there to help. Also, find a service that will be available on public holidays and weekends, as you never know when these things will happen.
  • A Variety of Services
    Not all tow companies offer the same services. Some may only tow cars, while others can also help with motorcycles, boats, and even heavy-duty towing. It’s essential to find a towing company that offers the services you need. For example, if you need a tow truck to fix your flat tire, make sure the towing service you choose provides this service.
  • Friendly and Helpful Staff
    When you’re in a stressful situation, it’s nice to have someone to help ease the tension. The staff at an excellent towing company should be friendly and helpful. They should answer any questions you have and put your mind at ease. You don’t want to get into it with someone on the phone when all you need is a tow truck. And if they’re not, it’s time to find a new towing service!
  • Proximity
    When your car breaks down, you don’t want to wait hours for a tow truck to arrive. Choose a towing service that operates around areas you frequent, such as your workplace, home, or other places you visit often. This way, you know they’ll be able to get to you quickly and won’t have to wait long for help.
  • Up-to-Date Licensing and Certification
    Make sure the company you choose is up-to-date on their licensing and certification. This way, you can ensure they’re following all the necessary safety guidelines and are qualified to do the job. The last thing you want is to get a tow truck driver who’s not certified! It is a requirement in most states to have both, so checking before hiring a towing service is essential.
  • Adequate Equipment
    The towing equipment a towing company uses is essential. It should be up-to-date and in good condition. Otherwise, you could end up with more damage done to your car. Ensure the roadside assistance company has a sizable fleet of towing vehicles and trailers; from flatbeds and standard tow trucks to wrecks for heavy-duty towing, they should have it all. This way, you know they’ll be able to handle any vehicle.
  • How do most towing companies charge for the service?
    Most towing companies charge by the mile. The farther away your car is, the more you’ll pay. In addition, they also have a minimum fee for services rendered. Make sure you ask about both of these before hiring a roadside assistance service.
  • Are towing companies safe?
    Towing companies are safe as long as you choose a reputable one. Make sure the company you’re hiring is licensed and insured. This way, if anything happens to your car while it’s in their care, you know you’ll be covered. Also, check reviews online to see what others have said about the tow truck operator.

Need a Tow?
If you’re searching for a reliable towing company in Arkansas, don’t hesitate to contact us at 501 Towing & Roadside. We’re here to help you 24/hours a day, seven days a week. We have a large fleet of tow vehicles and to handle any vehicle. Our friendly staff will be more than happy to answer any questions and put your mind at ease. Contact us today for more information!

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